Privacy Policy

Personal Information You Provide to Us. Personal information you provide to us through the Services or otherwise may include the following categories. We may also collect other personal information that is not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

• Contact Information. If you choose to subscribe to our email, newsletter, or blog communications, purchase a product, or otherwise communicate with us, we collect information, such as your name, email address, phone number, and mailing address, social media handle, and, if applicable, company information, such as name and contact information.
• Dealer Account Information. As a registered dealer of the Company’s products, we collect your name, email address, mailing address, company name and information concerning your business, and your account login information (customer number and password).
• Consumer Account Information. The Website may allow consumers to register for an online account (e.g., “Consumer Sample Account,” “My Ideas,”  “Design Studio,” and “Find Your Style Tool” account). We collect the contact information described above, account login information, and any information you store in your account. We also collect any preferences you set in your account, including any marketing or communications preferences, and order history.
• Community Member Information. The Website may offer online communities for design professionals, contractors, and architects (e.g., “The Top Knobs Design Board”). To apply for and participate in these communities, we collect your name, email address, mailing address, social media handles, company name, and other details about your business or profession.
• Marketing Information. We collect any preferences you set in your account and any marketing or communications preferences, and details about how you engage with our communications.
• Payment Information. Payment information you provide in your transactions with us, including credit card number, billing address, and other financial account details is collected by us or our third-party payment processors.   
• Product Warranty Information. We collect information submitted when registering your product for a warranty or processing your warranty claim, such as the contact information described above and details about your purchase or service date.
• Survey and Sweepstake Responses. We collect the information you provide in response to our surveys, questionnaires, or contests.
• Communications. We collect the information associated with your requests or inquiries, including for support, assistance, quotes, or order information, and any feedback you provide when you communicate with us through a webform, email, or otherwise. We and our service providers may also record or monitor any call or chat you have with us for training and quality assurance purposes, or to enforce our rights.

Personal Information Automatically Collected. The Company, our service providers, and our advertising partners may automatically log information about you, your computer, or mobile device, and your activity over time on our Services and other sites and online services, such as:

• Online Activity Information, such as the website you visited before browsing to the Services, pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.
• Device Information, such as your computer or mobile device operating system type and version number, wireless carrier, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, and general location information such as city, state, or geographic area.

Like many online services, we use cookies and similar technologies to facilitate some of the automatic data collection described above, such as:

• Cookies, which are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.
• Flash cookies, or locally-stored objects, which are used on websites for purposes similar to cookies but allow storage of a larger amount of data.
• Web beacons, also known as pixel tags or clear GIFs, which are typically used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked, typically to compile statistics about usage of websites and the success of marketing campaigns.
• Local storage, which is used to save data on a visitor’s device. We may use data from local storage to, for example, turn on web navigation, store multimedia preferences, customize what we show you based on your past interactions with our Services, and remember your preferences.
• Session replay technologies, which are third-party software that we may use on the Website or in some locations of the Services to record a video replay of users’ interactions with the Website. The video replay may include users’ clicks, mouse movements, scrolls, mobile app touches, typing, and other activity taken during the session. We use these replays for research and development purposes, such as to help us troubleshoot problems with the Website, understand how users interact with and use the Website, and identify areas for improvement.
• Chat technologies, to operate the chat features that you can use to communicate with us through the Website. Our chat vendors and other third parties may access and use the device information and online activity information described above, and monitor and record your chats, for the purposes described in this Privacy Policy. In most cases, when you use these features, you are communicating with a digital agent and not a human.

Personal Information from Third Parties. We may receive personal information from third parties, such as our dealers, service providers, advertising partners, data analytics partners, operating systems and platforms, social media platforms, event sponsors (e.g., conference attendee lists), publicly available sources, or data providers. We may merge or combine such personal information with the personal information we collect from you directly or automatically.

Referrals. Customers and other users of our Services may have the opportunity to refer colleagues and other contacts to us and share their contact information with us. Please do not refer someone to us or share their contact information with us unless you have their permission to do so.

HOW WE USE PERSONAL INFORMATION

The Company’s primary purpose in collecting personal information is to provide the products and Services and to operate our business. We also use personal information for the purposes set forth below and as otherwise described in this Privacy Policy or at the time of collection.

To Provide the Services. We may use personal information to provide our Services and operate our business. For example, we use personal information to:

• process your transactions, including purchasing products and samples, or fulfillment of same;
• establish, manage, monitor, and maintain your account;
• process your product for a warranty or process your warranty claim;
• improve and personalize your experience on or with the Services;
• verify your identity or determine your eligibility for offers and promotions;
• communicate with you, including providing notices about your account or transaction and responding to any of your requests, feedback, or questions;
• contact you by phone, email, SMS, or other form of communication;
• provide any contests, surveys, sweepstakes, or other promotions you participate in;
• provide maintenance and support; and
• fulfill any other purpose for which you provide personal information.

Research and Development. We use personal information for research and development purposes, including to study and improve the Services and our business, understand and analyze the usage trends and preferences of our users, and develop new features, functionality, products, and services. As part of these activities, we may create aggregated, de-identified, or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes.

Direct Marketing. We may send you Company-related or other direct marketing communications as permitted by law, including materials, updates, information, special offers, and promotional material from us and our business partners. You may opt-out of our marketing communications as described in the “YOUR CHOICES” section below.

SMS/Text Message Communications. We and our service providers may use your contact information to send you SMS or text messages for customer service, account-related, order updates, or marketing purposes. By providing your mobile phone number and opting in to receive such communications, you consent to receive text messages from us at the number you provide. Message and data rates may apply. No mobile information will be shared with third parties for marketing or promotional purposes, but such information may be shared with our service providers to provide texting services or as legally required. Your consent to receive text messages is not a condition of any purchase.

Interest-Based Advertising. We work with third-party advertising companies and social media companies to help us advertise our business and to display ads for our products and services. These companies may use cookies and similar technologies to collect information about you (including the online activity information and device information described above in the section called “Personal Information Automatically Collected”) over time across our Services and other websites and services or your interaction with our emails, and use that information to serve ads that they think will interest you. In addition, some of these companies may use hashed customer lists that we share with them to deliver ads to you and to similar users on their platforms. You can learn more about your choices for limiting interest-based advertising in the “YOUR CHOICES” section below.

Artificial Intelligence Tools. When operating our business, we may use services or applications that are supported by artificial intelligence (AI) or machine learning technologies. For example, we may use such technology to support our marketing or advertising efforts, to develop or improve products, features, or functionality, or to improve how we address your support requests or inquiries. Depending on how you interact with us or if you engage with an AI-powered feature, your personal information may be processed to provide relevant outputs or to improve the models we use. Unless you receive a supplemental privacy notice relating to such services, your personal information will continue to be treated in the same ways that are described in this Privacy Policy.

To Comply with Laws and Regulations. We will use personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

For Compliance, Fraud Prevention, and Safety. We may use personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) maintain the safety, security, and integrity of the Services and our products and services, business, databases, and other technology assets; (b) protect our, your, or others’ rights, privacy, safety or property (including by making and defending legal claims); (c) audit our internal processes for compliance with legal and contractual requirements and internal policies; (d) enforce the terms and conditions that govern the Services; and (e) prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

With Your Consent. We will disclose your personal information in accordance with your prior direction or, in some cases, we may specifically ask you for your consent to collect, use, or share your personal information, such as when required by law.

HOW WE DISCLOSE PERSONAL INFORMATION

The Company’s primary purpose in collecting personal information is to provide the products and Services and to operate our business. We also use personal information for the purposes set forth below and as otherwise described in this Privacy Policy or at the time of collection.

To Provide the Services. We may use personal information to provide our Services and operate our business. For example, we use personal information to:

• process your transactions, including purchasing products and samples, or fulfillment of same;
• establish, manage, monitor, and maintain your account;
• process your product for a warranty or process your warranty claim;
• improve and personalize your experience on or with the Services;
• verify your identity or determine your eligibility for offers and promotions;
• communicate with you, including providing notices about your account or transaction and responding to any of your requests, feedback, or questions;
• contact you by phone, email, SMS, or other form of communication;
• provide any contests, surveys, sweepstakes, or other promotions you participate in;
• provide maintenance and support; and
• fulfill any other purpose for which you provide personal information.

Research and Development. We use personal information for research and development purposes, including to study and improve the Services and our business, understand and analyze the usage trends and preferences of our users, and develop new features, functionality, products, and services. As part of these activities, we may create aggregated, de-identified, or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes.

Direct Marketing. We may send you Company-related or other direct marketing communications as permitted by law, including materials, updates, information, special offers, and promotional material from us and our business partners. You may opt-out of our marketing communications as described in the “YOUR CHOICES” section below.

SMS/Text Message Communications. We and our service providers may use your contact information to send you SMS or text messages for customer service, account-related, order updates, or marketing purposes. By providing your mobile phone number and opting in to receive such communications, you consent to receive text messages from us at the number you provide. Message and data rates may apply. No mobile information will be shared with third parties for marketing or promotional purposes, but such information may be shared with our service providers to provide texting services or as legally required. Your consent to receive text messages is not a condition of any purchase.

Interest-Based Advertising. We work with third-party advertising companies and social media companies to help us advertise our business and to display ads for our products and services. These companies may use cookies and similar technologies to collect information about you (including the online activity information and device information described above in the section called “Personal Information Automatically Collected”) over time across our Services and other websites and services or your interaction with our emails, and use that information to serve ads that they think will interest you. In addition, some of these companies may use hashed customer lists that we share with them to deliver ads to you and to similar users on their platforms. You can learn more about your choices for limiting interest-based advertising in the “YOUR CHOICES” section below.

Artificial Intelligence Tools. When operating our business, we may use services or applications that are supported by artificial intelligence (AI) or machine learning technologies. For example, we may use such technology to support our marketing or advertising efforts, to develop or improve products, features, or functionality, or to improve how we address your support requests or inquiries. Depending on how you interact with us or if you engage with an AI-powered feature, your personal information may be processed to provide relevant outputs or to improve the models we use. Unless you receive a supplemental privacy notice relating to such services, your personal information will continue to be treated in the same ways that are described in this Privacy Policy.

To Comply with Laws and Regulations. We will use personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

For Compliance, Fraud Prevention, and Safety. We may use personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) maintain the safety, security, and integrity of the Services and our products and services, business, databases, and other technology assets; (b) protect our, your, or others’ rights, privacy, safety or property (including by making and defending legal claims); (c) audit our internal processes for compliance with legal and contractual requirements and internal policies; (d) enforce the terms and conditions that govern the Services; and (e) prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

With Your Consent. We will disclose your personal information in accordance with your prior direction or, in some cases, we may specifically ask you for your consent to collect, use, or share your personal information, such as when required by law.

HOW WE DISCLOSE PERSONAL INFORMATION

In addition to the specific situations discussed elsewhere in this Privacy Policy or at the point of collection, we may disclose your personal information to the following entities or persons:

Related Companies. We may disclose your personal information to our parent, affiliates, subsidiaries, and other related companies, including our partner brands, for example, to fulfill your transaction or for marketing purposes.

Service Providers. We may disclose your personal information to third parties who perform services on our behalf that are necessary for the orderly operation of our business. For example, we work with service providers that help us perform website hosting, maintenance services, database management, analytics, fraud protection, marketing, rewards programs, customer relationship management, fulfillment, finances, and other purposes.

Advertising Partners. We may share personal information with third parties who we partner with for advertising campaigns or that collect information about your activity on the Services for the purposes described in the “Interest-Based Advertising” section above.

Sweepstakes and Joint Marketing Partners. We may also disclose your personal information to other partners in order to provide you with content and other features through the Services, and such partners may send you promotional materials or otherwise contact you regarding products and services that they offer. When you choose to enter a contest or sign up for a sweepstakes, we may disclose the personal information you provide as part of the offer to the named co-sponsors or other third parties affiliated with such offer.

Professional Advisors. We may disclose personal information to persons, companies, or professional firms providing the Company with advice and consulting in accounting, administrative, legal, tax, financial, debt collection, and other matters.

Authorities and Others for Compliance, Fraud Protection, and Safety. Under certain circumstances, we may be required to disclose personal information to law enforcement, government authorities, and other parties if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may disclose personal information in the good faith belief that such action is necessary to comply with a legal obligation or for the purposes described above in the section titled “For Compliance, Fraud Prevention, and Safety.”

Business Transaction Participants. We may disclose personal information to third parties in connection with any business transaction (or potential transaction) involving a merger, acquisition, sale of shares or assets, financing, consolidation, reorganization, divestiture, or dissolution of all or a portion of our business (including in connection with a bankruptcy or similar proceedings).

Review and Request Changes to Your Personal Information. We rely on you to update and correct the personal information contained in your account. Note that we may keep historical information in our backup files as permitted by law. If the Website does not permit you to update or correct certain personal information, please submit a request to us using the contact information listed at the end of this Privacy Policy.

Marketing Emails. You may opt-out of marketing-related emails by clicking the “unsubscribe” link at the bottom of the email or by contacting us as described below. You may still receive service-related communications, such as those about your account, to fulfill orders for offers you have requested, or deliver notifications directly to you through the Services.

Text Messages. We may offer communications via text messages sent by us or any of our service providers, such as when we respond to your inquiries, regarding your account or order, or for promotional purposes. To stop receiving text messages from us, reply STOP to any text message you receive from us, or email us your request and mobile telephone number using the contact information listed at the end of this Privacy Policy. Note that we may send you a message to confirm receipt of your STOP request.

Cookies. Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Services and our Website may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.

Analytics. The Website may use Google Analytics and other analytics providers to help us analyze how the Website is being accessed and used. You can learn more about Google Analytics cookies by clicking here and about how Google protects your data by clicking here. To opt-out of Google Analytics, you can download and install the Google Analytics Opt-out Browser Add-on, available here.

Advertising Choices. You can limit the use of your information for interest-based advertising by blocking third-party cookies in your browser settings, using browser plug-ins/extensions, and/or using your mobile device settings to limit the use of the advertising ID associated with your mobile device. You can also opt out of interest-based ads from companies participating in the following industry opt-out programs by visiting the linked websites: the Network Advertising Initiative (https://thenai.org/how-to-opt-out/) and the Digital Advertising Alliance (https://optout.aboutads.info). Some of the companies we work with may offer their own opt-out mechanisms. For example, you can learn more about how Google uses cookies for advertising purposes by clicking here and opt-out of ad personalization by Google by clicking here.

Many of the opt-out preferences described in this section must be set on each device and/or browser for which you want them to apply. Please note that some of the advertising companies we work with may not participate in the opt-out mechanisms described above, so even after opting-out, you may still receive interest-based advertisements from other companies. If you opt-out of interest-based advertisements, you will still see advertisements online but they may be less relevant to you.

Do Not Track. Some browsers may be configured to send “Do Not Track” signals to the online services that you visit. The Services currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

The Services are not intended for use by anyone under the age of 18, and we do not knowingly collect personal information from children under 18.

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from the risks presented by unauthorized access or acquisition, we cannot guarantee the security of your personal information.

The Services may contain links to other websites and online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We do not control third party websites or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use, and sharing of your personal information. We encourage you to read the privacy policies of the other websites and online services you use.

The Company is based in the United States, and we have service providers in the United States and potentially other countries. Your personal information may be collected, used, and stored in these countries or other locations outside of your home country. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country. By providing your personal information, where applicable law permits, you specifically and expressly consent to such transfer and processing and the collection, use, and disclosure set forth herein.

The following disclosures supplement the information provided elsewhere in this Privacy Policy and apply to residents of certain U.S. states where local law requires us to provide additional information about our processing activities, including, for example, California, Nebraska, and Texas. For purposes of this section, “personal information” means “personal data” or “personal information” as such term is defined under applicable U.S. state privacy law but does not include information exempted from the scope of such law.

Personal Information Collected and the Purposes of Collection and Use. The list below summarizes the personal information we collect, or have collected in the 12 months preceding the last updated date of this Privacy Policy, by reference to the categories specified in applicable U.S. state privacy law, such as the California Consumer Privacy Act, as amended (CCPA). Examples in the list refer to the types of personal information described above in the section titled “PERSONAL INFORMATION WE COLLECT.”

• Identifiers, such as Contact Information and Referral information.
• Customer Records, such as Dealer Account Information, Consumer Account Information, Community Member Information, Product Warranty Information, Payment Information, and Communications.
• Commercial Information, such as Dealer Account Information, Consumer Account Information, Community Member Information, Product Warranty Information, Survey and Sweepstake Responses, and Marketing Information.
• Internet or Network Activity, such as Online Activity Information and Device Information.
• Audio, Electronic, Visual, or Similar Information, such as Customer Service Recordings.
• Professional or Employment-Related Information, such as Dealer Account Information, Community Member Information, and Survey and Sweepstake Responses.
• Inferences, such as inferences drawn from the personal information identified above to create a profile reflecting your preferences, characteristics, behavior.

We may collect these categories of personal information directly from you and from your device, and from third parties as further described in the section titled “PERSONAL INFORMATION WE COLLECT.”

The purposes, including the specific business and commercial purposes, for which we process these categories of personal information are described in the section titled “HOW WE USE PERSONAL INFORMATION.”

The categories of third parties to whom we disclose this personal information is described in the section titled, “HOW WE DISCLOSE PERSONAL INFORMATION.”

To the extent that we may collect sensitive personal information (as defined under the CCPA), we only use or disclose it for purposes permitted under the CCPA (e.g., to perform the Services, detect security incidences and prevent fraud, and to verify and maintain the quality of the Services). We do not collect or use sensitive personal information for the purpose of inferring characteristics about California residents.

We may at times receive or process personal information to create deidentified data that can no longer reasonably be used to infer information about, or otherwise be linked to, a particular individual or household. Where we maintain deidentified data, we will maintain and use the data in deidentified form and not attempt to reidentify the data except as required or permitted by law.

Personal Information We Disclose for Business Purposes, “Sell,” or Share for Cross-Context Behavioral or Targeted Advertising Purposes. In the 12 months preceding the last updated date of this Privacy Policy, we may have disclosed each category of personal information listed above to the persons and entities listed in the section titled “HOW WE DISCLOSE PERSONAL INFORMATION” for the business purposes described in this Privacy Policy.

In addition, we “sell” or share for cross-context behavioral or targeted advertising purposes (and in the 12 months preceding the last updated date of this Privacy Policy have “sold” or shared for cross-context behavioral or targeted advertising purposes) Internet or Network Activity and Contact Information to our Advertising Partners and Joint Marketing Partners to help us market or advertise to you and to measure activity on the Services as further described under the section titled “HOW WE USE PERSONAL INFORMATION.” These disclosures are called “selling,” “sharing,” or “targeted advertising” under applicable U.S. state privacy law  because we are either disclosing your personal information in exchange for some sort of valuable consideration, or because such disclosure is for the purpose of cross-context behavioral or targeted advertising. You can find more detail about our practices in the section titled “HOW WE DISCLOSE PERSONAL INFORMATION.” We do not knowingly “sell” or “share”/use for “targeted advertising” the personal information of individuals under 18 years of age.

Retention of Personal Information. We will retain your personal information for as long as necessary to fulfill the purpose of collection, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish and defend legal claims, for fraud prevention purposes, or as long as required to meet our legal obligations. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Privacy Rights. Depending on where you live and subject to certain legal limitations and exceptions, you may have certain rights relating to your personal information depending on applicable law in your jurisdiction, such as the rights listed below. Please note, these rights may not apply in your jurisdiction or may otherwise be limited by applicable law.

• Right to Confirm Processing. You can request that we confirm whether we are processing personal information about you and, in some cases, to obtain certain details about our collection and use of your personal information, including, where applicable:
  • The categories of personal information we collected;
  • The categories of sources from which we collected that personal information;
  • Our business or commercial purpose for which the personal information was collected, sold, or shared for targeted advertising (as applicable);
  • The categories of personal information disclosed to third parties (if any), and the recipients to whom this personal information were disclosed;
  • The categories of personal information “sold” (if any), and the third parties to whom the personal information was sold; and
  • The categories of personal information shared for cross-context behavioral advertising or targeted advertising purposes (if any), and the categories of recipients to whom the personal information was disclosed for these purposes.
• Right to Access & Portability. The right to obtain access to the personal information we have collected about you and, where required by law, the right to obtain a copy of the personal information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.
• Right to Delete. You can request that we delete any of your personal information that we have collected from you.
• Right to Correct. You can request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of “Sales.” If we “sell” your personal information within the meaning of applicable U.S. state privacy laws, you can request to opt-out of such sales. In most cases, a “sale” is defined as the disclosure of personal information to a third party for monetary consideration or, in some cases, for other valuable consideration.
• Right to Opt-Out of Targeted Advertising or Sharing for Cross-Context Behavioral Advertising. If we share or use your personal information for purposes of cross-context behavioral or targeted advertising within the meaning of applicable U.S. state privacy law, you can request to opt-out.
• Right to Nondiscrimination. You are entitled to exercise the rights described above without receiving discriminatory treatment.

How to Exercise Your Rights. You may exercise the privacy rights described above using the following methods:

• Right to Know/Access, Delete, or Correct. Please submit these requests by calling us toll free at 1-800-499-9095 or by emailing us at PRIVACY@DIMORABRANDS.COM.
• Right to Opt-Out of Sale/Sharing/Targeted Advertising. To opt-out your personal information from “selling” and “sharing”/“targeted advertising” relating to the automatic collection of data on our Website by cookies and similar technologies, select the “Do Not Sell or Share My Personal Information” link at the bottom of the Website and update your preferences. Where required by applicable law, the Website also recognizes the Global Privacy Control (GPC) signal. Note that due to technological limitations, you will need to make your selections on each of our website properties. Additionally, if you visit our website properties from a different computer or device, or clear cookies on your browser that store your preferences, you will need to return to this screen to select your preferences and/or rebroadcast the GPC signal. Additionally, to opt-out of the “sale” of your information to joint marketing partners, we need to collect some identifying information. Please call or email us as provided above to opt-out of that “sale.”

We reserve the right to confirm your residence to process your request and will need to confirm your identity to process your request to exercise your right to confirm processing, access & portability, delete, and correct. This is a security measure to, for example, help ensure we do not disclose information to a person who is not entitled to receive it. The identity verification process may vary depending on how you submit your request.

Where permitted by applicable law, you may designate an authorized agent to make a request on your behalf. If you do so, we may require proof of your identification, the authorized agent’s proof of identification, and any other information that we may request in order to verify the request, including evidence of valid permission for the authorized agent to act on your behalf. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights).  However, we may charge a reasonable fee or decline to comply with your request if your request is clearly unfounded, repetitive, or excessive.

We try to respond to all legitimate requests to know/access, delete, and correct within 45 days of your request. Occasionally it may take us longer than 45 days to respond, for instance if your request is particularly complex or you have made a number of requests. In this case, we will notify you of the delay, and may continue to update you regarding the progress of our response.

Right to Appeal. Depending on your state of residency, you may be able to appeal a decision we have made in connection with a request you submit to us to exercise one of your privacy rights under applicable state privacy law. All appeal requests should be submitted by contacting us at the email address provided at the end of this Privacy Policy with the subject line, “Privacy Request Appeal.” If you have concerns about the results of your appeal, depending on your state of residency, you can contact the Attorney General in your state.

Additional Notice to California Residents (Shine the Light Law). If you are a California resident, we consider any request to opt-out of “sales” or “sharing” as a request pursuant to California’s “Shine the Light” law to stop sharing your personal information covered by that law with third parties for their direct marketing purposes.

Additional Notice to Nevada Residents. Nevada Revised Statutes Chapter 603A allows Nevada residents to opt-out of the “sale” of certain types of personal information. Subject to several exceptions, Nevada law defines “sale” to mean the exchange of certain types of personal information for monetary consideration to another person. If you are a Nevada resident who wishes to exercise your “sale” opt-out rights, you may submit a request to us using the contact information provided in the “CONTACTING US” section of the general Privacy Policy.

Notice of Financial Incentive. We may offer certain financial incentive programs that can result in different price or service levels, provided that such programs are reasonably related to the value of your personal information to us. For example, we may offer additional content to users who sign up for our mailing list, our community membership programs, or giveaways, sweepstakes, contests, or other similar promotional campaign. We typically ask you to provide your email address or other contact information in order to participate in these programs or campaigns.

We offer these programs and campaigns because, among other things, the value of your personal information to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the applicable program or campaign. This value is based on the expense related to offering those services and benefits to participants, along with other factors such as whether and to what extent you take advantage of (or opt-out from) any offerings and whether we are able to use the data we collect from you.

When we offer any program or campaign, there is no obligation to opt-in, and you may withdraw at any time by contacting us using the designated method set forth in the applicable program rules or in the “CONTACTING US” section below. Please review the applicable program or campaign offering or terms to view full details, including how to join.